Effective October 27th, 2020

KEP Services Limited (‘KEP’, ‘We’, or ‘Us’) collects and manage user data according to the following Privacy Policy. This document describes KEP’s practices in connection with the information we collect in connection to our business and by using kep.co.ke (the Website’), you agree to the terms of this Privacy Policy. Please read this Privacy policy in its entirety, and refer to those for definitions and contacts.


For the purpose of this Policy, the following definitions shall apply:

Personal data” and “personal information” refer to information that identifies, relates to, describes, is capable of being associated with, or may reasonably be linked, directly or indirectly with a particular customer or client.

Agent” or “Service Provider” means any third party processor that collects and/or uses personal information provided by KEP to perform tasks on behalf of or under the instruction of KEP.

Sensitive personal information” means personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying sexual orientation of the individual or where received by third party data that is treated as personally sensitive by the third party.

Data controller” means a natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Website.


KEP values your privacy. When you use our services or interact with us, please be assured that your privacy is protected. Information obtained directly from you is only used for the stated purpose. Information that KEP collects and maintains will not be release to any party outside of KEP except as otherwise disclosed in this Policy.

Obtaining and Handling Your Consent

By submitting personal information to us, you agree that we may collect your personal information and your consent to use, disclosure, and transfer of your personal information in accordance with this Policy and as permitted or required by law. If you don’t agree with this Policy, please do not use our Website, provide us with personal information, or otherwise grand your consent.

You may refuse to consent to our collection, use, and disclosure of your personal information, subject to legal and contractual requirements and reasonable notice. You may withdraw or revoke your consent to further collection, use and disclosure of your personal information for certain of the purposes identified herein.

There are instances where we may collect, use or disclose your personal information without your consent. An example, We may use or disclose your personal information to comply with a court order or under applicable law.

Information We Collect

KEP may collect any information that you provide to Us, including but not limited to:

  • Your name
  • Your contact information such as physical address, email address, phone number;
  • Your place of employment, your company and job title
  • Products you are interested in;
  • Details of product use and history, and budgeting information
  • Information you provide for customer or technical support such as serial number or order number;
  • Registration for surveys or contests; and
  • Any other information you choose to share.

The information noted above may be captured when you:

  • Make an inquiry about a product on our contact us form;
  • Register for a training event such as a webinar or other customer events;
  • Provide feedback;
  • Sign up to receive newsletters or receive automatically delivered company updates or product information;
  • Contact us with feedback questions or requests;
  • Create an account or profile during the customer contact registration process;
  • Make a purchase.

How We Use Information We Collect

This Privacy Policy describes how KEP treats information we collect from you when you use our Website.

How we use your Information

We may use the information we collect from you for a variety of reasons related to our business operations and as set forth in this Policy. These may include, and is not limited to the use of the information in following ways:

  • Responding to your requests;
  • Communicating with you and marketing;
  • Tracking our visitors’ use of the website;
  • Contacting you at a telephone number you have given us to provide you with information about our products and services;
  • Improving the content, appearance, and utility of our Website;
  • Compliance, audits and providing assistance to law enforcement;
  • Processing customer related activities and processes; and
  • To complete a corporate transaction such as a merger, sale, joint venture, or disposition of all or any portion of our business, assets or stock.

How we share your Information

KEP is committed to protecting the personal information that our customers provide us. The data you send to or enter into the Website is considered confidential and proprietary information. It is our policy to respect the privacy of our customers, and for this reason, we do not sell our customers’ data. We do not monitor, edit or disclose the contents of your data except to our Service Providers for our business purposes or if required to do so by law or in the good faith belief that such action is necessary to:

  • Conform to the law or comply with legal process served on KEP;
  • Protect and defend the rights or property of KEP; or
  • Act under exigent circumstances to protect the personal safety of our customers or the public

Monitoring the Website

Each time a user visits our Website; our service collects certain use and navigation information. This information is aggregated and analysed to tell us when and how the Website is used and navigated, including the number, frequency and duration of visits to each web page. It also helps to inform us of any performance-related issues we have so that we can correct them to provide you with a more efficient Website

Cookies and how we use them

Cookies are small files that are stored by your browser on your computer’s local storage while accessing the internet. Server programs that provide information back to the Website then read these files. Most companies like ours make use of browser cookies. Once you become a use of the Website, we may use cookies occasionally to store some information on your computer, which help the system perform faster as you use it. On occasion we will refresh the cookies as those parts of the system are modified or enhanced. Our cookies do not contain any personal information about you; they just enable us to provide a more efficient system by determining where we have performance issues relating to access to the web pages. The cookies will not enable any third parties to access nay of the information stored on your computer. Most web browsers are set to automatically accept cookies, but you can usually either change the browser preferences to warn when a cookie is about to be written, or to not accept them at all. Parts of the Website will function without cookies but cookies may be required to use certain parts of the Website or services.

Retention of Personal Information

The personal information that you provide will be retained by us for a period necessary for the purpose in question or in accordance with applicable laws.


KEP will take reasonable precautions to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data.

Choice to Opt-Out

KEP will offer individuals the opportunity to choose (opt-out) whether their personal information is (a) to be disclosed to an non-agent third party acting as a data controller, or (b) to be used as a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For sensitive personal information, KEP will give the individuals the opportunity to affirmatively and explicitly consent (opt-in) to the disclosure of the information to a non-agent third party acting as a data controller or the use of the information for purposes other than the purpose for which it was originally collected or subsequently authorized by the individual. KEP will provide individuals with reasonable mechanisms to exercise their choices.

Marketing and Promotion

If at any time you no longer wish to receive marketing or promotional materials from us, you may send us an email. In addition, each time we send you and e-mail marketing message, we give you the option to unsubscribe from the email list by simply clicking the “unsubscribe” link included in the email.

Interaction with External Social Networks and Platforms

KEP allows interaction with social networks or other external platforms directly from the Website’s pages. The interaction and information obtained by these platforms are always subject to the User’s privacy settings for each social network. If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when users do not use it.

Change to This Policy

From time to time we may make changes to our Privacy Policy. As we do, we will make them available on our Website so be sure to check occasionally for any changes, referring to the date of the last modification listed at the bottom. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using our Website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Website. Your continued use of the website following the posting of changes to this Policy by KEP will be deemed your acceptance of those changes.

How to Reach Us

Questions or comments regarding this Policy should be submitted to KEP by email or post as follows:

Data Privacy Officer


+254 20 6552320, +254 20 6552355,

+254 20 6553037, +254 20 6532341,

Or by Post

Data Privacy Officer

KEP Services Limited

Ashray Industrial Park, No C3 Kampala Road

P.O.BOX 51716- 00200

Nairobi, Kenya

If you wish to access or change any of the information collected by KEP, you may do so by sending an email to kep@kep.co.ke. When contacting us, please be sure to provide us with your exact e-mail address, name, and address and/or telephone number(s) so that we may handle your request appropriately. In some circumstances, we may not provide your personal information if, for example, it contains the personal information of other people, if it constitutes confidential commercial information, or if it is otherwise not the subject of an access request.